Privacy Policy
Last updated: February 2026
Easy Laundry ("we", "us", "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect your personal data when you use our laundry services, visit our website or contact us.
We are registered in England and operate from 1a Clarendon Road, Hinckley, LE10 0PJ. For any data protection queries, please contact us at info@easylaundry.com.
1. What Information We Collect
We may collect and process the following personal data about you:
- Name, so we can identify you and address you personally.
- Email address, so we can send order confirmations, updates and respond to enquiries.
- Phone number, so we can contact you regarding collections, deliveries and service queries.
- Home or business address, so we can collect and deliver your laundry.
- Payment information, so we can process payments for our services. We do not store full card details on our systems.
- Service preferences and order history, so we can provide a personalised and efficient service.
- Communications, records of correspondence when you contact us by phone, email, social media or in person.
2. How We Use Your Information
We use your personal data for the following purposes:
- Service delivery, to collect, clean and deliver your laundry, and to manage your account and orders.
- Communication, to contact you about your orders, respond to enquiries, and provide customer support.
- Marketing, with your consent, to send you information about our services, promotions and offers. You can opt out of marketing communications at any time.
- Service improvement, to improve our services, website and customer experience.
- Legal obligations, to comply with applicable laws, regulations and legal processes.
We process your data on the following lawful bases under UK GDPR: performance of a contract (to provide our services), legitimate interests (to operate and improve our business), consent (for marketing), and legal obligation (where required by law).
3. Data Protection
We take the security of your personal data seriously. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These measures include:
- Secure storage of physical and electronic records.
- Restricted access to personal data on a need-to-know basis.
- Regular review of our data protection practices.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer records are typically retained for a period of six years after the last transaction for accounting and legal purposes.
4. Cookies
Our website may use cookies, small text files placed on your device, to improve your browsing experience. Cookies help us understand how visitors use our website so we can make improvements.
We may use the following types of cookies:
- Essential cookies, required for the website to function properly.
- Analytics cookies, to help us understand how visitors interact with our website (e.g. Google Analytics).
You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
5. Third Parties
We do not sell, trade or rent your personal data to third parties.
We may share your data with trusted third-party service providers who assist us in operating our business, such as:
- Payment processors for handling transactions securely.
- Website hosting and analytics providers.
- Delivery partners where applicable.
These third parties are contractually obligated to protect your data and use it only for the purposes we specify. We ensure that any data sharing complies with UK data protection law.
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access: you can request a copy of the personal data we hold about you.
- Right to rectification: you can ask us to correct any inaccurate or incomplete data.
- Right to erasure: you can request that we delete your personal data, subject to any legal obligations we may have to retain it.
- Right to restrict processing: you can ask us to limit how we use your data.
- Right to data portability: you can request your data in a structured, commonly used format.
- Right to object: you can object to the processing of your data for certain purposes, including direct marketing.
- Right to withdraw consent: where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details below. We aim to respond to all requests within one month.
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions about this privacy policy or how we handle your personal data, please contact us:
- Email: info@easylaundry.com
- Phone: 0800 0932 363
- Post: Easy Laundry, 1a Clarendon Road, Hinckley, LE10 0PJ
